At Cisco, I have spearheaded the UX efforts for mission-critical platforms. I am currently leading projects related to developer experience, AI tooling, and engineering intelligence platforms
highlights
Flagship Enterprise Platform Unification: Co-led product design for Cisco License Central (CLC), consolidating 8 legacy portals into a modern cloud destination with over 100k users and growing.
Proven Business Impact: Drove a historic Net Promoter Score (NPS) turnaround and reduced customer support cases by ~40%.
Rapid Design System Scaling: Led a tandem two-team effort to migrate an in-beta platform to a modern enterprise design system within a single quarter while still delivering planned enhancements on time.
Design Operations & Triad Leadership: Championed the Product Designer + PM + Tech Lead operating model and simplified team capacity planning using visual Miro hubs.
Developer Experience: Designed developer productivity intelligence platforms featuring modular, role-based dashboards.
Executive Recognition: Formally celebrated by the Chief Information Officer and Experience Design Leadership for driving design consistency, operational excellence, and measurable customer satisfaction.
Product Design Lead
CISCO
Jan. 2022-present
After just three and a half years, I earned a promotion to Senior UX Designer. As my love for wireframing and prototyping grew, so did my desire to inspire the next new hires that stepped through our doors.
highlights
Led design efforts for a large product line
Collaborated with the product line team, including Product Managers, Business Analysts, Developers, and Quality
Worked with US and international customers to understand how they use the software and how I could help improve it
Mentored and onboarded new team members
Championed the importance of accessibility compliance, authored VPAT documents, and advised development and design on accessibility concerns
Designed an e-commerce platform
Designed a membership platform based on feedback from a customer advisory board
Became an IAAP certified Web Accessibility Specialist
Senior UX Designer
UNGERBOECK SOFTWARE INTERNATIONAL (now MOMENTUS TECHNOLOGIES)
Nov. 2017 - Jan. 2022
When I was first hired at Ungerboeck, I was the fourth person to join the team. Because of the team size, we were all expected to do HTML/CSS/JS work as well as design and conduct usability studies. During this time, I developed a solid understanding of our products, our level of complexity, and the constraints that naturally come with working in enterprise software. Initially I expected to be a career developer, but after spending several years doing both development and design, I fell in love with the craftsmanship of taking complex problems and finding an elegant way to solve them.
highlights
Updated a critical public application to be responsive and WCAG 2.0/Section 508 compliant. This was the company’s first accessible product.
Helped develop the foundation of two new, successful public applications
Conducted usability studies to justify design changes and get feedback on current processes. Various methods were used, including A/B testing, task-based studies using Morae to record and analyze data, paper prototypes, sorting, and more.
Co-presented a session on best practices and accessibility at the 2017 Ungerboeck Global Conference
2017 Hackathon Grand Champion team member (design and front-end development)
Successfully changed career paths from higher education to UX, and was quickly recognized with a promotion to senior level
UX Front-End Developer/Product Designer
UNGERBOECK SOFTWARE INTERNATIONAL (now MOMENTUS TECHNOLOGIES)
May 2014 - Nov. 2017
