How do I go about creating great experiences?

 

Blurred whiteboard with wireframe sketches.

Research

I believe that research should happen at multiple points in the design process. It can take many forms. Interviews to understand the user’s business and needs, market research, studying design trends, and of course, usability studies.

Desk with paper, drawing supplies and computer.

Wireframing

Once a project has been defined, it's time to explore how to lay out the interfaces. What would a user expect? What is the most common or important workflow? One of my favorite design tasks is dissecting a problem and leading a project in a direction that has the support of both the team and the users.

Inclusive design

Design should not create barriers. In fact, it should help break them down. I’m a strong advocate of improving accessibility on the web. Up next: rebuilding this portfolio to a more inclusive platform. Stay tuned!